Exciting position we have available: Senior Systems Engineer/Project Manager

ThinkTech is a fast-paced IT services firm, eliminating computer & network headaches for small and medium sized organizations throughout Southeastern MA & RI since 1998. We’ve won awards for being the fastest growing IT services firm in the region and we’re not stopping now! If you want to be a part of a team where your efforts are recognized, personal growth is encouraged and you are APPRECIATED and ACKNOWLEDGED for your results, then this is the team for you! We offer company-paid training and certification advancement and the chance to be a part of something BIG!

Cloud computing is CHANGING this industry and we are one of the only firms in the area gearing up to compete in this space. Are you ready? Read below to find out how you can apply…

Senior Systems Engineer/Project Manager Roles & Responsibilities Include:

• Resolving helpdesk and onsite service tickets that are escalated to you from the Service Technicians/Service Engineers
• Coaching the service desk team and training them to resolve issues without escalation in the future
• Perform network administration on all client environments, including optimizing uptime for each client, ensuring security, reducing workstation and server errors, and documentation to improve reactive response time
• Organizing all vendor information for each client and making it easily accessible for service team
• Plan, coordinate, document, and implement personally and/or through your service team IT projects for clients
• Work with service coordinator to assign appropriate resources to each project to ensure on-time/on-budget status
• Improve processes within our maintenance and monitoring tool and document and train on this process
• Be the “go-to” person for all things technical service related or to help sales staff answer questions about solutions they are proposing to potential clients

Skill Sets Needed Include:

• Windows 2003/2008
• Small Business Server 2003/2008/2011
• Microsoft Exchange Server 2003/2007/2010
• Firewalls/Switches/Routers
• Printers/Scanners/Copiers
• Level III and IV Helpdesk/Onsite Support
• SQL Server
• VM Ware/Citrix (Helpful)
• Smart Phones

(Basically, ANYTHING network related you can think of for a company with 10-100 users…)

How To Apply
Simply email a copy of your resume and a cover letter to nathan@thinktechonline.com. (No phone calls, please.)